Frequently Asked Questions
(FAQ)
General FAQ
Our “VIRTUAL” tours are completed here on our website. After you purchase the Tour, you will have unlimited access to your Tour FOREVER. Take your time and use the Virtual Tours as a way to not only have fun “visiting” Joshua Tree, but using it to plan your future real-life visit in person. Our “VIRTUAL” Tours are a must BEFORE you arrive.
Our “REAL-LIFE” Tours are enjoyed once you physically arrive here in Joshua Tree. You will use our APP, “CLUEKEEPER”, to enjoy the same locations found on the Virtual Tours and more. Our APP will turn you into a Tour Guide as it uses the GPS in your phone to guide you from location to location. You can take as long as you like because you ARE the Tour Guide. The “REAL-LIFE” Tours are a must when you visit.
FAQ: VIRTUAL TOURS
Awesome. USE YOUR DESKTOP. You will see much more that way. Our Virtual Tours are “locked” single page websites and are the best way to see what we have to offer and what the real-life tours will be like. Once you purchase a Virtual Tour, you will have access to it forever. You may have to refresh your browser or clear your browser’s history if it takes you back to the “purchase tour” screen. Some browsers revert to the last version of a website that you visited. We just mention that because it happened once and we were able to figure out the fix. Virtual Tours are like one long secret blog that lets you scroll through the entire tour at the flick of a finger. This is great when you want to show someone location #38 and you don’t have to go from website to website. One long travel guide at your fingertips… PLUS a fun adventure top prepare you and your crew before you roll out.
GREAT for anyone of any age or ability. Our Virtual Tours are fun for everyone.
All of our Virtual Tours take around 1-hour. It will all depend on how fast you can “visit” each location and solve the clues, riddles, puzzles, and ciphers.
AWESOME! Let us know. We want the Tours to be perfect for EVERYONE! If you find something wrong, we will fix it immediately! And we will send you something fun for helping us out!
FAQ: REAL-LIFE TOURS
Start out by downloading the CLUEKEEPER app available in the Apple App Store (iOS) and/or the Google Play Store (Android). CREATE A LOGIN or select anonymous inside the ClueKeeper app and click on the “ENTER HUNT CODE” button to type in the six-letter code that we will provide after your purchase.
GREAT for anyone of any age or ability. Our Real-Life Tours are designed for anyone and everyone. The entire Tour is accessible by vehicle, so your team will be able to drive right up to each location. We never ask you to drive in dangerous areas or hike far from your vehicle.
Our Real-Life Tours can range anywhere from 1 hour to 12 hours. The times will vary on which Tours you choose and how fast you can “visit” each location and solve the clues, riddles, puzzles, and ciphers.
Our Real-Life Tours vary in price from $19.99 to $39.99 depending on the length and depth of the Tour. Go to our TOURS page to see the current costs for each tour
We currently support iOS 11.0 or newer for iPhone and iPad, and Android 5.0 (Lollipop) or newer for Android phones and tablets.
When you download a hunt onto your phone, you will have the option to create a team name and add members to your team. You can only add team members that also have ClueKeeper accounts, so be sure to have them sign up before you add them. The results of the hunt will be available online for all team members, not just the one who was using the ClueKeeper app.
No, your team only needs one player logged in to the ClueKeeper mobile app to play in a hunt. In some hunts, as determined by the hunt creator, only one player will be able to submit answers or change the state for your team during the hunt itself. Other players with the app may log in and see the clues, though, which can definitely be useful. In other hunts, all players can submit answers, but players must be connected to the internet in order to do so.
It depends. If the hunt you are playing is using online mode (as determined by the hunt creator), it will be necessary for any player that wants to submit an answer or perform any other state-changing operation to be connected to the internet. However, if the hunt you are playing is not using the online option, then as long as you have a connection at the beginning of the hunt (to download the clues) and at the end of the hunt (to upload your hunt data), everything in between works fine without a connection. If you are playing a hosted hunt in this mode, though, the organizers will appreciate it if your device is online, since it will periodically update them with your progress. Also, if you reboot your phone, you’ll briefly need a data connection to resync with our server.
Documents and Downloads
Review our Liability Waiver and Privacy Policy Here. Download the Apple iOS Cluekeeper APP, and the Android PLAY ClueKeeper APP Here.
PRIVACY NOTICE
Last updated December 26, 2022
This privacy notice for The Secret Tours LLC (
The Secret Tours LLC has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. The Secret Tours LLC will not sell personal information in the future belonging to website visitors, users, and other consumers.
The Secret Tours LLC 2108 N Street Suite N Sacramento CA 95816 United States
About us:
- Download and use
our mobile application ( The Secret Tours) , or any other application of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at thesecrettours@gmail.com .
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with The Secret Tours LLC
Do we process any sensitive personal information?
Do we receive any information from third parties?
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.
In what situations and with which
How do we keep your information safe? We have
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.
How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available
Want to learn more about what The Secret Tours LLC
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
usernames
passwords
debit/credit card numbers
billing addresses
contact preferences
contact or authentication data
Sensitive Information.
financial data
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored byApple Google https://www.apple.com/legal/privacy/en-ww/ https://safety.google/intl/en_us/?utm_source=google&utm_medium=cpc&utm_campaign=safety_center&utm_term=privacy_google&gclid=CjwKCAiAqaWdBhAvEiwAGAQltsWm92BKkzcRKzAocw1nILrpDunPJDDfH8Y8kssFYvm4WSwNJRqVzhoCpnYQAvD_BwE&gclsrc=aw.ds
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
- Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's
and other features. If you wish to change our access or permissions, you may do so in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called
"crash dumps" ), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To
fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see
" WHAT ARE YOUR PRIVACY RIGHTS? " below).
- To post testimonials. We post testimonials on our Services that may contain personal information.
- To administer prize draws and competitions. We may process your information to administer prize draws and competitions.
In Short: We may share information in specific situations described in this section and/or with the following
We
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g.
, Google Maps API, Places API). To find out more about Google’s Privacy Policy, please refer to this link.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
We have implemented appropriate and reasonable technical and
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at thesecrettours@gmail.com
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short:
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information,
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
If you have questions or comments about your privacy rights, you may email us at thesecrettours@gmail.com .
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (
11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g.
CCPA Privacy Notice
The California Code of Regulations defines a
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as
If this definition of
What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:
| Category | Examples | Collected |
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | |
B. Personal information categories listed in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | |
C. Protected classification characteristics under California or federal law | Gender and date of birth | |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | |
E. Biometric information | Fingerprints and voiceprints | |
F. Internet or other similar network activity | Browsing history, search history, online | |
G. Geolocation data | Device location | |
H. Audio, electronic, visual, thermal, olfactory, or similar information | Images and audio, video or call recordings created in connection with our business activities | |
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | |
J. Education Information | Student records and directory information | |
K. Inferences drawn from other personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
You may contact us thesecrettours@gmail.com ,
If you are using an
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- the business or commercial purpose for collecting or selling personal information.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
- You may object to the processing of your personal information.
- You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
- You can designate an
authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- You may request to opt out from future selling of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us thesecrettours@gmail.com ,
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may thesecrettours@gmail.com
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
This privacy policy was created using Termly's Privacy Policy Generator.
Click here for a PDF version of our Liability Waiver This Waiver is also emailed to you.
Click here for a PDF version of our checklist provided on our National Park Tour.
This will include the stop-by-stop checklist of the locations you will see as well as the liability waiver.
REVIEWS
About us:
Why You Can Trust Us
We are the real deal! Each of us have lived here in Joshua Tree for 25 years or more, and two of our team members have been here since birth! Our collective world travels include 40 countries and 40 states. Why does that matter? Because we have been exposed to a lot of different cultures and lifestyles, so our tours are designed to bring joy to people from all over the world! We have also searched for Forrest Fenn’s Treasure. We were so close but it has been found! Our minds are all wrapped up in every treasure hunting movie, combined with real treasure hunts, sprinkled with escape rooms from all over the world. We created sightseeing tours that could themselves be adventure movies! We have also been in the secret tunnels underneath Washington DC. THAT is who we are. THAT is what we offer to YOU. We love the intrigue and mystery of life’s adventures and want to SHARE them with YOU! We find unique ways to show an area’s history and secret locations so YOU become the experts, just like us. We aren’t the type to think it’s cool to know the secrets, we want to SHARE the secrets.